FAQs
Answering your questions
Got more questions? Send us your enquiry below
What area are you based in?
We are based in Richmond Hill, but we serve all of the GTA, and depending on the project, we may be able to travel further. Get in touch to discuss your location and project needs.
How long does a typical project take?
The on-site construction timeline begins after the design is finalized and all materials are ready. Typical on-site durations are: Bathroom: 1–2 weeks Kitchen: 4–8 weeks Basement: 4–5 weeks Whole-Home: 8–16+ weeks Please note that you should also allow for an additional 2–8 weeks for the pre-construction phase, which includes design, material selections, ordering, and securing permits. These timelines can vary based on municipal processing times and product lead times.
What is included in the pre-construction phase?
This critical phase includes finalizing the design and layout, selecting all materials (finishes, fixtures, etc.), placing orders, and obtaining any necessary permits from your local municipality. We guide you through every step to ensure we have a clear plan before construction begins.
Do you provide design services and visualizations?
Yes. We guide you through layout planning, material selections, and finish schedules. To ensure we are aligned on the vision, we also provide 3D design visualizations before any materials are ordered.
Do you handle permits?
Yes. For all Toronto and GTA municipalities (including Mississauga, Brampton, Vaughan, Markham, Oakville, etc.), we prepare the required drawings, submit the permit applications, and coordinate all necessary inspections. Municipal permit fees are passed through to you at cost and will be shown as a separate line item in your proposal.
How do you structure your pricing?
We typically provide fixed-scope, fixed-price proposals with clear inclusions and exclusions. This means the price we quote is the price you pay for the defined scope of work. Any optional upgrades or changes to the original plan (change orders) will be presented for your written approval before the work proceeds.
How will I be updated on progress?
We believe in clear communication. You will receive regular progress updates (via phone or email), either daily or at key milestones, so you are always informed about your project's status.
What kind of warranty do you offer?
We proudly stand behind our work with a 5-year workmanship warranty. This covers the labor we perform—such as tile setting, cabinetry installation, flooring, drywall, and our plumbing/electrical connections—under normal residential use. Please note: This warranty does not cover manufacturer defects (which are covered by the product's own warranty), customer-supplied materials, normal wear and tear, or damage from misuse.
What happens if there is accidental damage during the renovation?
If accidental damage occurs as a direct result of our work, we document it immediately, take full responsibility, and remediate the situation. We will coordinate with our insurer as applicable. For incidents unrelated to our work (e.g., a pre-existing leak), we will assist by providing photos, written reports, and coordinating with your insurance adjuster, though final coverage decisions are made by your insurer.
How do you manage cleanliness and dust?
We offer a Clean Jobsite Guarantee. This includes active dust control measures, protection of your floors and walls, daily tidy-ups, and safe, organized storage of all tools and materials.
FAQs
Answering your questions
Got more questions? Send us your enquiry below
What area are you based in?
We are based in Richmond Hill, but we serve all of the GTA, and depending on the project, we may be able to travel further. Get in touch to discuss your location and project needs.
How long does a typical project take?
The on-site construction timeline begins after the design is finalized and all materials are ready. Typical on-site durations are: Bathroom: 1–2 weeks Kitchen: 4–8 weeks Basement: 4–5 weeks Whole-Home: 8–16+ weeks Please note that you should also allow for an additional 2–8 weeks for the pre-construction phase, which includes design, material selections, ordering, and securing permits. These timelines can vary based on municipal processing times and product lead times.
What is included in the pre-construction phase?
This critical phase includes finalizing the design and layout, selecting all materials (finishes, fixtures, etc.), placing orders, and obtaining any necessary permits from your local municipality. We guide you through every step to ensure we have a clear plan before construction begins.
Do you provide design services and visualizations?
Yes. We guide you through layout planning, material selections, and finish schedules. To ensure we are aligned on the vision, we also provide 3D design visualizations before any materials are ordered.
Do you handle permits?
Yes. For all Toronto and GTA municipalities (including Mississauga, Brampton, Vaughan, Markham, Oakville, etc.), we prepare the required drawings, submit the permit applications, and coordinate all necessary inspections. Municipal permit fees are passed through to you at cost and will be shown as a separate line item in your proposal.
How do you structure your pricing?
We typically provide fixed-scope, fixed-price proposals with clear inclusions and exclusions. This means the price we quote is the price you pay for the defined scope of work. Any optional upgrades or changes to the original plan (change orders) will be presented for your written approval before the work proceeds.
How will I be updated on progress?
We believe in clear communication. You will receive regular progress updates (via phone or email), either daily or at key milestones, so you are always informed about your project's status.
What kind of warranty do you offer?
We proudly stand behind our work with a 5-year workmanship warranty. This covers the labor we perform—such as tile setting, cabinetry installation, flooring, drywall, and our plumbing/electrical connections—under normal residential use. Please note: This warranty does not cover manufacturer defects (which are covered by the product's own warranty), customer-supplied materials, normal wear and tear, or damage from misuse.
What happens if there is accidental damage during the renovation?
If accidental damage occurs as a direct result of our work, we document it immediately, take full responsibility, and remediate the situation. We will coordinate with our insurer as applicable. For incidents unrelated to our work (e.g., a pre-existing leak), we will assist by providing photos, written reports, and coordinating with your insurance adjuster, though final coverage decisions are made by your insurer.
How do you manage cleanliness and dust?
We offer a Clean Jobsite Guarantee. This includes active dust control measures, protection of your floors and walls, daily tidy-ups, and safe, organized storage of all tools and materials.
FAQs
Answering your questions
Got more questions? Send us your enquiry below
What area are you based in?
We are based in Richmond Hill, but we serve all of the GTA, and depending on the project, we may be able to travel further. Get in touch to discuss your location and project needs.
How long does a typical project take?
The on-site construction timeline begins after the design is finalized and all materials are ready. Typical on-site durations are: Bathroom: 1–2 weeks Kitchen: 4–8 weeks Basement: 4–5 weeks Whole-Home: 8–16+ weeks Please note that you should also allow for an additional 2–8 weeks for the pre-construction phase, which includes design, material selections, ordering, and securing permits. These timelines can vary based on municipal processing times and product lead times.
What is included in the pre-construction phase?
This critical phase includes finalizing the design and layout, selecting all materials (finishes, fixtures, etc.), placing orders, and obtaining any necessary permits from your local municipality. We guide you through every step to ensure we have a clear plan before construction begins.
Do you provide design services and visualizations?
Yes. We guide you through layout planning, material selections, and finish schedules. To ensure we are aligned on the vision, we also provide 3D design visualizations before any materials are ordered.
Do you handle permits?
Yes. For all Toronto and GTA municipalities (including Mississauga, Brampton, Vaughan, Markham, Oakville, etc.), we prepare the required drawings, submit the permit applications, and coordinate all necessary inspections. Municipal permit fees are passed through to you at cost and will be shown as a separate line item in your proposal.
How do you structure your pricing?
We typically provide fixed-scope, fixed-price proposals with clear inclusions and exclusions. This means the price we quote is the price you pay for the defined scope of work. Any optional upgrades or changes to the original plan (change orders) will be presented for your written approval before the work proceeds.
How will I be updated on progress?
We believe in clear communication. You will receive regular progress updates (via phone or email), either daily or at key milestones, so you are always informed about your project's status.
What kind of warranty do you offer?
We proudly stand behind our work with a 5-year workmanship warranty. This covers the labor we perform—such as tile setting, cabinetry installation, flooring, drywall, and our plumbing/electrical connections—under normal residential use. Please note: This warranty does not cover manufacturer defects (which are covered by the product's own warranty), customer-supplied materials, normal wear and tear, or damage from misuse.
What happens if there is accidental damage during the renovation?
If accidental damage occurs as a direct result of our work, we document it immediately, take full responsibility, and remediate the situation. We will coordinate with our insurer as applicable. For incidents unrelated to our work (e.g., a pre-existing leak), we will assist by providing photos, written reports, and coordinating with your insurance adjuster, though final coverage decisions are made by your insurer.
How do you manage cleanliness and dust?
We offer a Clean Jobsite Guarantee. This includes active dust control measures, protection of your floors and walls, daily tidy-ups, and safe, organized storage of all tools and materials.
Contact
Get in touch
For any inquiries or to explore your vision further, we invite you to contact our professional team using the details provided below.
Office
10 Newkirk Rd Unit#14, Richmond Hill, ON L4C 5S3
Telephone
Contact
Get in touch
For any inquiries or to explore your vision further, we invite you to contact our professional team using the details provided below.
Office
10 Newkirk Rd Unit#14, Richmond Hill, ON L4C 5S3
Telephone
Contact
Get in touch
For any inquiries or to explore your vision further, we invite you to contact our professional team using the details provided below.
Office
10 Newkirk Rd Unit#14, Richmond Hill, ON L4C 5S3
Telephone